The product investigation was completed.Device evaluation details: visual analysis revealed a hole on pebax with reddish material.A screening test was performed, and the device was visualized and recognized correctly; however, error 106 appeared on the system due to an open circuit on the tip area.The evaluation determined that the cause of pebax damage failure cannot be established.However, the blood found inside the pebax area may be contributed to the 106-error displayed on the carto3 system.A manufacturing record evaluation was performed for finished device number (b)(4), and no internal actions related to the complaint were found during the review.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.The instructions for use (ifu) contain the following recommendations: the force sensor of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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