A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.A product sample was received for evaluation.Visual and functional testing were performed.The tamper seal was not broken or removed.No physical damage found; a review of the event history log identified force sensor test error.Techs performed power up process, check and test force sensor.It was found that the force sensor test error was found at power up process and force sensor reading at 0.00 lbs.The force reading is 26.54 lbs.And the count is over 1000.The root cause was found to be a combination of the force sensor and plunger cable.It was noted the tech replaced the force sensor and plunger cable.Performed power up process and all functional tests which passed.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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