Other, other text: a device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.A product sample was received for evaluation.Visual and functional testing were performed.The tamper seal was broken and plunger assembly (fluid ingression) was removed and sent in by customer, counterfeit top case and bottom case.Battery is missing.A review of the event history log identified force sensor test error.A visual inspection was performed.Plunger assembly (fluid ingression) was removed and sent in with pump by customer.The fluid ingression was caused by counterfeit top case and the root cause was confirmed as customer damaged.Th techs replaced the whole plunger assembly, plunger tube and plunger cable.Performed power up process and all functional testing which passed.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).No product information has been provided to date.
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