The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and review of product quality history.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.The ticket trending review of available complaint data for the complaint list number did not identify any trend regarding commonalities for lot number and issue.The ticket search by lot indicates that the reagent lot performs as expected for this product.A review of the product quality history for the lot number did not identify issues associated with the customer¿s observation.Labeling was reviewed and sufficiently addresses the customer¿s issue.Based on the investigation, no systemic issue or deficiency with the architect ldh2 reagent lot number 41177ud00 was identified.
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