Model Number BSM-6301A |
Device Problems
Mechanical Problem (1384); Detachment of Device or Device Component (2907); Device Fell (4014)
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Patient Problems
Appropriate Clinical Signs, Symptoms, Conditions Term / Code Not Available (4581); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/30/2021 |
Event Type
malfunction
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Event Description
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The customer reported that the bedside monitor (bsm) fell from the wall support bracket it was attached to.No harm or injury was reported.
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Manufacturer Narrative
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The customer reported that the bedside monitor (bsm) fell from the wall support bracket it was attached to.No harm or injury was reported.They sent this unit in for repair on (b)(6) 2022.The handle was damaged and needed replacement.The handle was replaced on (b)(6) 2022 by nihon kohden's repair center (nk rc).Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Additional device information: concomitant medical device: the following device was used in conjunction with the bsm and is the device that experienced the failure: wall support bracket with gcx arm: model #: the customer did not have this information.Serial #: there was no sn on the arm and it is believed to not be a serialize part.
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Manufacturer Narrative
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Details of complaint: the customer reported that the bedside monitor (bsm) fell from the wall support bracket it was attached to.No harm or injury was reported.They sent this unit in for repair on 01/04/2022.The handle was damaged and needed replacing.The handle was replaced on 04/29/2022 by nihon kohden's repair center (nk rc).The device was not in patient use at the time.No harm or injury was reported.Investigation summary: evaluation of the reported device was not able to confirm the cause of the device falling off the wall mounting.The only physical damage that was observed was the broken handle that was already reported by the customer.The manual for the kg-951 bracket details the proper torque specifications to prevent loosening, damage, or deformation of the screws.It is likely that the customer under torqued the screws, resulting in the screws loosening and the bsm becoming loose from the mounting bracket.The root cause is likely use error.Additional device information: d10 concomitant medical device: the following device was used in conjunction with the bsm and is the device that experienced the failure: wall support bracket with gcx arm: model #: the customer did not have this information.Serial #: there was no sn on the arm and it is believed to not be a serialize part.
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Event Description
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The customer reported that the bedside monitor (bsm) fell from the wall support bracket it was attached to.No harm or injury was reported.
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Search Alerts/Recalls
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