During the initial check-in call the patient reported the wcd not working.The patient inserted the battery into the system but the wcd was stuck in boot up with the blue light on and the spinning wheel indicating it is loading.It never got past that state, or alerted for any issue.It just did not boot up fully to system ready status with the green light and check mark.Note: one day earlier on (b)(6) 2022, patient reported taking off the wcd to shower (unsnapped garment and put on the ground and unplugged the device).After showering, put the battery back in and then plugged in the device.Once plugging in there was no display.Customer support had the patient take the battery out and put it back in to see if that would help.Once taking out the battery and putting it back in the device, the lcd powered up and seemed to work ok.
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