(b)(4).Method: the complaint sleepstyle cpap was not returned to fisher & paykel healthcare (f&p) for evaluation.The device was disposed by the customer.Our investigation is based on the photography and description of events provided by the customer, previous investigations of similar complaints, and our knowledge of the product.Results: visual inspection of the photo provided by the customer demonstrated that one of the power pins had been pulled out from the power inlet socket.Conclusion: the reported incident was traced to an issue in the assembly process of the supplied mains inlet connector component.The supplier of the component was notified, and they had made changes to the assembly process.As part of our ongoing product improvement initiatives, a gauge test was implemented which identifies and rejects any potentially faulty mains inlet sockets during the assembly of the sleepstyle.The subject sleepstyle was manufactured prior to implementation of these measures.Our user instructions that accompany the f&p sleepstyle state the following: "do not use if the device, power cord, or accessories are damaged, deformed or cracked"."do not pull on the power cord as it may become damaged"."turn the device off at the power supply, then remove the power cord from the rear of the device".
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