No units were returned for evaluation of this complaint as the customer reportedly disposed of the suspect devices.It is acknowledged all laser fibers are 100% power tested as well as visually inspected prior to release which confirms the operational capacity of the device.The root cause of the complaint as reported (distal tip breakage) was not able to be confirmed, however, it is likely to relate to a mechanical force placed on the unit or the method of application of the device.Confirmations from the complaint facility regarding the procedure completed or the outcome of the complaint reported were not received within the timeframe of this investigation despite follow up with the account to request information.Dornier will continue to monitor complaints related to this report.No trends related to the manufacturing of the device, process or material deviations, or batch defects were identified during investigation of the two production lots identified by the complainant.
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