Customer reported tempus ls failed to recognize ecg while used during cardiac arrest.Changed pads and electrodes to troubleshoot with no changes and was unable to acquire clear results.A user report was received related to a reported product problem which is currently being investigated.At the time of reporting, the device has not yet been returned for investigation.Further updates will be provided when the device is received, and the investigation is in progress.
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This report is based on information provided by schiller investigation team and has been investigated by the philips complaint handling team.Philips received a complaint on the tempus ls indicating that device failed to recognize ecg while using during cardiac arrest.Customer changed pads and electrodes to trouble shoot with no changes but unable to acquire clear result the schiller manufacturer confirmed that the reported problem was unconfirmed.Full disclosure report involving , shows that no ecg was captured with the tempus ls (both ecg signals were from the tempus pro)4 instances of pads being attached and detached, 1 second apart.Device worked as intended but there was a problem with the pads or with applying the pads as per the review of the log file.Based on the logs analysis it was concluded that the device was working as intended.The device was never in monitor mode, that is why ecg lead ii was never seen on the tempus ls.It is unclear why the pads were connected and disconnected.The device was never set to monitor mode, which explains why the ecg lead ii was never seen on the tempus ls.Schiller confirmed it was a normal behaviour and the device worked as intended.It was never set to monitor mode, which explains why the ecg lead ii was never seen on the tempus ls.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.
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