The customer was unable to have the reported glidescope spectrum single-use directview mac s4 laryngoscope returned to verathon for evaluation as it had already been discarded at their facility.However, a verathon sales representative went on-site to assist the customer with troubleshooting the reported issue by connecting three different blades to the same glidescope core smart cable used during the reported event and manipulating the blade and cable connection but was unable to recreate the reported image issue.While the exact cause could not be determined, it is likely that the issue was isolated to just the mac s4 blade used during the procedure.Upon completion of the evaluation by the verathon sales representative, the customer's smart cable was returned to service at their facility.No further investigation is required at this time.Verathon will continue to monitor for trends.
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A customer reported that during an emergency care procedure, using a glidescope spectrum single-use directview mac s4 laryngoscope, the light was cutting in and out when advancing the blade causing the screen to go black intermittently.The procedure was completed using a glidescope spectrum single-use directview mac s3 laryngoscope, which was made available in an unspecified amount of time, and at which point the patient started desaturating.No harm to the patient was reported.
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