Philips has investigated this complaint.According to the additional information collected, the system was not in clinical use when the issue occurred.The philips field service engineer (fse) inspected the x-ray generation and confirmed it prevented exposure to cine.Fse check and find out if the x-ray generator cables are not properly connected.Fse reseated the cable connection of the x-ray generator and performed the conditioning and adaptation calibrations.After that, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.As per the instructions for use, the responsible organization of the allura xper fd series equipment must institute a routine user checks program.The responsible organization of the allura xper fd series equipment shall make sure that all checks and actions have been satisfactorily completed before using the product for its intended purpose.Based on the investigation results, philips concludes that the complaint is not reportable.The codes were updated based on the investigation outcome.Device problem code and health impact code were corrected.
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