10/17/2022 customer call in to acorn stairlifts, inc.: the customer called in to request his stairlift to be removed as his wife had passed away and he had no need for it.During this call, the customer communicated that an incident had occurred involving his wife on (b)(6) 2022.Customer account of events: the stairlift was stationary at the bottom of the stairway, he pulled the transfer board down to transfer her from the stairlift to her wheelchair.One side of the transfer board was on the stairlift and the other side was on the wheelchair.The transfer board moved when he transferred his wife to the board and she fell resulting in a broken right radius and right clavicle.She was seen by an orthopedic surgeon.
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