It has been reported to philips that the c arm was really heavy to move, motor whirring could be heard but was not moving.No harm has been reported.The available information does not indicate whether the device was in clinical use.To date, no further information was received.Philips has started an investigation of this complaint.
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Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that system has no longitudinal movement of c-arm and difficult to move it.Review of system log file shows videoswitch failure detected: fan failure and low room temperature to operate.Upon functional testing, fse found that the issue was traced to faulty drive motor for longitudinal movement of c-arm.To resolve this issue, fse replaced drive wheel replacement kit.After replacement of drive wheel replacement kit, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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