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Model Number ALLURA XPER FD10 |
Device Problems
Appropriate Term/Code Not Available (3191); Radiation Output Failure (4027)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/23/2022 |
Event Type
malfunction
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Event Description
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Issue: malfunction / login / patient on table (planned diagnostics).Description of the problem: filming not possible.Fm: not enough storage space, delete study.It has been reported to philips that the filming of the image was not possible and the procedure was deleted.No harm has been reported.The available information does not indicate whether the device was in clinical use.To date, no further information was received.Philips has started an investigation of this complaint.
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Manufacturer Narrative
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Philips has investigated this complaint.According to the additional information collected, the system was in clinical use for a diagnostic procedure, which could be completed as planned.Additionally, it was clarified that initial problem statement did not reflect the issue experienced by the customer.The customer thought that the entrance dose limitation (edl) in the system's database was higher than 10r.A philips field service engineer inspected the system on site and confirmed that this was not the case and that the system was operating according to specification.After performing some configuration changes requested by the customer, the system was returned to use in good working order.The codes were updated based on the investigation outcome.Device problem code was corrected.
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Search Alerts/Recalls
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