Philips received a complaint on the intellivue mp5 indicating that the device failed to provide an audible alarm during a low heart rate and low spo2 event.The intellivue mp5 showed that the patient¿s heart rate was 90 times/minute.The heart rate low alarm limit was set to 100.The patient¿s percutaneous blood oxygen saturation was 70%.The spo2 low alarm limit was set to 85.As a result of the event the patient skin color turned pale and their reaction was poor.So, the resuscitation capsule was immediately connected to the positive pressure ventilation of the tracheal tube, and the respiratory secretions were cleaned.After treatment, the skin color of the patient turned red, and the vital signs monitored by the intellivue mp5 returned to normal.The following functional tests were performed: the alarm settings were checked for all intellivue mp5 monitors and central stations in the department.The alarm settings were normal.The customer was unable to confirm which of their intellivue mp5 devices was associated with the event.Event logs and configuration files were not available for review because they were not retained.But, following the event all of their intellivue mp5 have alarmed as expected.Per good faith effort response, it's possible that the device produced an alarm that was subsequently silenced at the central station.However, this remains unconfirmed.Results of functional testing could not conclude a root cause of the reported issue due to insufficient information.Based on the information available and the testing conducted we were unable to replicate the reported problem.The reported device issue could not be confirmed due to insufficient information.The device is alarming appropriately currently per good faith effort response.
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