The customer noted that the pct assay (configured two months before the notified event) reports zero (0) decimal places, instead of 2 decimal places.The distributor found that for the sample id reported by the customer the result was communicated by the third party instrument (alinity) as 0.87, truncated at zero decimal places by dms, communicated to third party upper middleware as 0 and finally reported to lis as <0.02.The distributor is still evaluating other potential impacted results/patients.The customer stated that some patients may have missed the antibiotic's treatment due to low pct results, considering that their normal range for pct is <0.5.The customer did not report any impact on patients health of any of the involved patients.
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