Product is scheduled to be returned but has not been received in by manufacturing site at the time of this report.Therefore, this report is based solely on the information provided by the customer.Customer confirmed the patient was combative and fighting against the restraints.The buckle of the wrist restraint broke and patient was trying to undo velcro with force.The instructions for use contraindications state do not use this device with someone who has continued highly aggressive or combative behavior, self-destructive behavior, or deemed to be an immediate risk to others or to self.Clinicians may need to use additional interventions in conjunction with restraints.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file (b)(4).
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