The field service representative (fsr) was dispatched for falsely depressed results for co2 when samples are run on the track module and when using alinity c carbon dioxide (co2) reagent ln 7p72-20 lot unknown.Through escalation with global support (gss), a temperature issue was identified on the track and corrected.Repeat results following re-centrifugation and run directly on the instrument are higher than results run on the track directly.The customer performed a study where qc and patient samples were analyzed for co2 immediately and after approximately 20 minutes.The study showed that the drop in results directly correlated to the amount of time the sample was open.A review of tracking and trending of the alinity c carbon dioxide (co2) reagent ln 7p72-20 did not identify any trends associated with the complaint issue.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.Labeling was reviewed and found to be adequate.Based on the complaint information and this investigation, the most likely cause of the lower-than-expected co2 levels is due to extended exposure of the sample to the atmosphere.Labeling advised that 6 mmol/l (average) may be lost per hour once the sample is continuously exposed to the atmosphere.The samples with the higher co2 results were not exposed to the atmosphere like the samples that were not immediately tested after loading.Based on the available information, no malfunction was identified.Based on the information within the complaint record, the device met performance specifications or otherwise performed as intended at the customer site.Use error may have contributed to the customer¿s issue as the samples with lower results were exposed to the atmosphere for an extended period of time.
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