The device has been returned to olympus for preliminary evaluation and inspection, and the customer's reported problem and abnormal green and magenta imagery have been confirmed.In addition, damage was found on the insertion section's charge coupled device, which caused image roughness and improper color tone during testing.The a-rubber, and a-rubber adhesive also had damage.Switch 1, the control unit, plates, grip, and lock engagement lever on the control section were found to have damage.The universal cord was also found to be dented and dirty.The light guide connector and cover glass were also found to be damaged.The video plug section's connector and main body were also found to be damaged.This investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, a specific root cause could not be identified.However, it is probable that the abnormal imaging was caused by the failure of the image sensor unit, or the failure of the internal circuit board of video connector or the system caused the event.Olympus will continue to monitor field performance for this device.
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