One(1) imp,tsv,4.1,11.5,mtx,mg (b)(6) was returned for investigation.The unknown device was not returned.Visual evaluation of the as returned product identified damage to the collar and drive feature of the implant observed.Dimensions measured and match print.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.No pre-existing condition noted, and no per form was provided.Bone density type is unknown.The reported implant was located on an unknown tooth site (universal) and was used, placed and removed on the same day.The length of the unknown device usage is unknown.The customer did not provide any pictures or x-rays.Appropriate documentation was reviewed.Dhr review was completed for the subject lot number (1255445).It was confirmed that all operations and inspections were executed as per applicable procedure.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Lot was inspected and passed all acceptance criteria by qa.Dhr review and complaint history review by lot number could not be performed, as the lot number associated with the reported product (unknown device) is not available.Zimvie quality management system (qms) has controls in place to ensure the distribution of conforming product within specifications.Complaint history review was performed for the reported lot number (1255445) for similar events and one (1) other complaint was identified, (b)(4).(b)(6) post market trending was reviewed and there were no actionable events or corrective actions for the reported events (damaged drive feature & unable to place implant into osteotomy) or product ((b)(6), unknown device).No actionable items have been triggered that will affect complaint handling on our end for this month.Based on the available information, implant malfunction did occur, and the reported event (damaged drive feature) was confirmed.The unknown device malfunction and the reported events (damaged drive feature & unable to placed implant into osteotomy) could not be verified with the information provided.
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