Philips has investigated this complaint.The customer reported issue was system does not start with defective ups and related to a product of 3rd party.Hence, it is recommended forwarding this issue directly to the supplier or manufacturer of the toshiba uninterruptible power supply (ups).At the time this complaint was received, philips did not have enough information to exclude that a device malfunction had the potential for death or serious injury on recurrence, and as such the complaint was reported.Ups power failures or outages may occur that can cause the allura system to not boot up.Ups failure is considered as a localized power failure that is not caused by the device.Since the malfunction of an external ups power source would not be considered a device malfunction of the allura system, this event would not be reportable.This scenario is not likely to cause or contribute to death or serious injury if it were to recur.The codes were updated based on the investigation outcome.
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