The client contacted acorn stairlifts to schedule service for the stairlift on (b)(6) 2022.Acorn was able to move forward with initial quesitons related to a previous call from acorn to the client where the client stated that she had fallen out of the stairlift due to dizziness.The rider was travelling down the stairs when she got dizzy, fell out of the stairlift and rolled down the stairs.This incident resulted in bruising on jer legs and ribs as well as a 10" laceration that reuiqred stitches on her left arm.She could not recall when this fall occurred.The contributing factor to the fall and injury was that the rider was not using the seat belt which is required to safely ride the stairlift.
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