Technician informed that the side cover was re-attached properly and verify.It was established that when the event occurred, the surgical light did not meet its specification due to cover on the spring arm was un-snapped, which contributed to the event.Provided information indicates that when the event occurred the device was not being used for patient treatment.The review of received customer product complaints related to the investigated issue revealed that there were no injuries to a user nor to a patient or operator when this malfunction occurred.Comparing the number of claimed devices to the number of sold devices worldwide, we can assume that the failure ratio of the missing covers from a spring arm is moderate.According to the subject matter expert at the manufacturing site, the incident is due to inappropriate use.To prevent such an issue from reoccurring, the manufacturer¿s recommendation is to follow the instructions from the operating manual concerning arm pre-positioning prior to use (ifu 015181 en 09 pages 27-29).Additionally, users are requested to pay attention to cracks in plastic parts (ifu 015181 en 09 pages 20-22).We believe the related devices are performing correctly in the market.We also believe that if the manufacturer¿s recommendation had been followed the incident could have been avoided.Getinge shall continue to monitor for any further events of this nature and do not propose any further action at this time.
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