Block e1 (physician phone number): dr.(b)(6).(b)(6) / (b)(6).Block h6 (impact codes): impact code f1001 is being used to capture the reportable event of aborted/cancelled procedure.Block h10: the returned spyscope ds ii was analyzed, and a visual evaluation was performed.Signs of use in the form of elevator marks were noted on the shaft of the catheter.Elevator marks measured from the tip.No damage was noted.Witness marks were observed on the contacts of the umbilicus connector, indicating it was connected to a controller.X-ray imaging of the distal tip showed no problems with the redistribution layer (rdl) or thru-silicon vias (tsvs).X-ray imaging of the handle showed no problems with the printed circuit board assembly (pcba) or camera wires.It was noted that the umbilicus connector was not seated in the umbilicus pcba in the connector.An image assessment for visualization was performed.The device was plugged into the controller and no image was displayed.The umbilicus of the device was replaced with a known working umbilicus and a live image was displayed.The original umbilicus of the complaint device was inspected.Visual inspection of the inside of the umbilicus housing showed that the umbilicus connector was not seated in the umbilicus pcba in the connector.The umbilicus connector cables were reconnected to the circuit board of the housing and upon insertion of the umbilicus into the controller, a live image was displayed.Calibration data was downloaded from the onboard memory to confirm that the unit had been properly calibrated and tested at the end of the production line.The reported event was confirmed.Product analysis found a disconnected wire in the umbilicus connector that caused the reported event.Manufacturing processes include the visual inspection of the umbilicus connector cable to ensure the umbilicus connector cable is properly connected to the pcba connection port in the umbilicus housing.Manufacturing processes also outline the calibration of the spyscope ds ii camera and the input of calibration data that allows for an image to properly be displayed.Because the camera work order and serial number was obtained during product analysis, it is likely that the device went through the proper steps of calibration and indicates the umbilicus connector cable was properly seated and connected to the pcba connection port in the umbilicus housing during manufacturing.Signs of use were seen during product analysis, indicating that the failure occurred during use.Procedural handling and internal forces caused by manipulation of the device may have caused the umbilicus connector cable to become loose during the procedure leading to a loss of visualization.Based on all gathered information, the complaint investigation conclusion code selected for the loss of visualization is cause traced to component failure, which states that a random component failure without any manufacturing issue can be attributed to the complaint.H11: block d4 (catalog number) has been corrected.
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