Information was received from a patient who was implanted with an implantable neurostimulator (ins) for urinary/bowel dysfunction and urge incontinence.It was reported that they have been having a lot of problems with the therapy not helping to control pt's urine "like it's supposed to".Pt reported they are not getting a 50% reduction in symptoms.Pt reported about 2-3 days they have been peeing on them self and it's uncontrollable.Pt reported they can stand up and pee next to their bed without knowing they need to pee.Pt increased stimulation on the call but reported they were feeling stimulation down their left leg, not in their bicycle seat area.Pt initially got an error message "an error has occurred while performing the operation please try again" when trying to change programs.Pt pressed retry and was able to successfully change programs on the call.Following changing programs pt reported still feeling stimulation down their leg, not in their bicycle seat area.Reviewed therapy overview/expectations.Pt stated they don't know if they have ever felt stimulation in their bicycle seat area since date of implant.Pt clarified since date of implant they have "not really" felt stimulation in bicycle seat area.Pt denied any recent trauma to implant site or falls and stated they just got the implant.Pt stated follow-up hcp appt.Is scheduled for december 27th.Agent did not ask about the circumstances that led to the reported issue.The patient was redirected to their healthcare provider to further address the issue.
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