Drive devilbiss healthcare was notified of an incident involving a rollator by an end user's wife, who stated that "he was sitting in the product with the wheel locks engaged when the cross-frame snapped causing him to abruptly collapse downward with the sides closing in on him".The end user was taken to the hospital where he was reportedly diagnosed with bruised ribs and multiple vertebrae fractures.End user died several days later.Drive is currently investigating the incident, including attempting to retrieve the product and inspect it, and will file an update if additional information becomes available.
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