RESPIRONICS CALIFORNIA, LLC RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 |
Device Problem
Intermittent Loss of Power (4016)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/29/2022 |
Event Type
malfunction
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Event Description
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Philips received a complaint by the customer on the v60 indicating that the unit randomly shuts on and off when powered on.It was reported there was patient involvement at the time the issue was discovered; however, there was no harm to the patient or user.The customer evaluated the device with the assistance of the remote service engineer (rse) and confirmed the reported problem.The customer called in and stated that the unit was turned on, but turned off then resets, and then powered back on.The customer provided the rse with the information that the power light emitting diode (led) on the front panel was illuminated but the battery led was not.The power cord was seated at the back of the unit and the battery date was (b)(6) 2021.It was also verified that 0 volts was showing in 24vdc window of the pneumatics screen.The customer requested onsite service and an onsite service quote was sent to the customer.The quote for onsite service was later discontinued due to no response from the customer.No further work was provided or required.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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