The company representative examined the system, and the reported issue (with the system) was replicated.The power supply was subsequently replaced to address the ¿shut-off issue.¿ based upon the information obtained at the time of this investigation, the root cause of the pain experienced by the patient cannot be conclusively determined at this time and cannot be attributed to the part replacement.The system was tested and found to meet product specifications.A non-conformance-based review of the batch/lot/serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this lot/batch/serial number was performed.No similar complaints were reported for the product lot/batch/serial under investigation.The root cause of the reported ¿shutdown¿ is attributed to the non-conforming power supply.Based on the information obtained, the root cause of the reported ¿patient experiencing pain¿ cannot be conclusively determined and cannot be attributed to the part replacement.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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