Patient's wife reported issue with 1 cassette we just sent them.She said they were not able to get bubbles to come out because the inside of the cassette was "crinkled".Lot number: 4329622, expiration date unk.Patient had to throw away cassette and mix a new one.Pharmacy is sending replacement cassette.No side effects reported as a result.Patient was able to mix new cassette and successfully continue infusion.No further information provided.Pump return tracking information is not applicable to event.Photographs were not provided.This is a continuous infusion.Set flow rate and volume delivered are unknown.Position of pump when alarm occurred is not applicable.No additional information is available at this time.
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