The device was returned, and an initial evaluation was conducted by olympus; however, investigation is ongoing.During the initial evaluation, the user¿s report was not confirmed.During the device evaluation, no error code was found.However, the front panel mouth was cracked.The socket slider switch was worn-out and caused intermittent use of high intensity mode.There was water discovered inside the air pump tubing, and a non-olympus lamp life meter was giving a reading of 500+ hours.If additional information becomes available following the device evaluation, a supplemental report will be filed.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the specific cause of phenomenon could not be identified.However, it is probable that foreign material and/or moisture present on electrical contacts or components may have contributed to the errors reported by the customer.Olympus will continue to monitor field performance for this device.
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