The following was noted by the customer.The problem does not occur on a specific device, accessory or location.The issue is intermittent and occurs on a wide variety of patients of different ages and symptoms.All measures for correct measurement were adhered.We have been working with the system for many years and never had such deviations with so many different patients.In january 2021, a wide range of c500 and c700 were upgraded to the new generation (3rd generation) including new software vg7.1.1 a draeger service technician evaluated the involved hardware using multiple m540 devices (dual and quad hemo pods, dual hemo mcables, nibp cuffs, transducer) with no malfunctions identified.It was confirmed that the draeger devices were maintained and calibrated regularly (within the required timelines).Draeger personnel went onsite to accompany a few surgeries but was not able to observe any abnormalities and the error did not occur.The customer stated the problem still occurs in some cases with different m540/dual hemo pods.As the reported issue cannot be reproduced and no device malfunctions have been identified, root cause cannot be determined.An additional onsite visit is scheduled in april to review clinical workflow and perform further device accessory verification as needed.If more information is obtained from this visit, an updated report will be submitted.H3 other text : see h10.
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