The root cause cannot be identified.The site investigated this complaint by reviewing the device history records and manufacturing controls.The review of the device history records, batch thermal records, and production controls met the product release criteria.Consumer reports she "experienced second-degree burns which caused scarring".The cause of the consumer stating she received a "second-degree burn with scarring" is inconclusive since review of records does not provide evidence to support defective product.The product effect may vary with each individual.Care should be taken when using the device, following all safety and use information as provided with the wrap to avoid the risks of blisters or other skin irritations.This is an adverse event for a burn and scarring; risk calculation cannot be determined as there is no reasonable suggestion of a device malfunction.
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On 20-dec-2022, a spontaneous report from the united states was received via email regarding a female (age not provided) who used a thermacare neck/shoulder/wrist 8hr heat wrap.Medical history included pregnancy concurrent with use of the heat wrap.Concomitant products were not provided.On an unspecified date, reported as "well over a year ago" (in reference to 20-dec-2022) the consumer topically applied a thermacare neck/shoulder/wrist 8hr heat wrap for an unknown indication.On an unspecified date, after using the heat wrap, the consumer experienced second-degree burns which caused scarring.The consumer reported she might need surgery to reconstruct.
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