The device history record was reviewed and indicated that the product was released accomplishing all quality standards.The device was manufactured on march 09, 2021.A gemba walk was performed, and the manufacturing process was reviewed, all processes and controls were found properly followed, including sub-assemblies, finished product assembly, packaging, and inspections performed to the product.In addition, qc inspections are performed to the product for material release; and production personnel performs a 100% visual inspection during the packaging process, in order to detect and discard any identified issues.A sample was not received for the investigation.Because a sample was not returned, we were unable to perform functional and visual evaluations to confirm the reported condition and determine the root cause.However, a corrective and preventative action has been initiated to address the reported condition.This complaint will be used for tracking and trending purposes.
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