A review of the dhr and inspection records was conducted, and no deviations or non-conformances were found.A review of returned product from the customer was performed.Visual inspection of the sample returned from the customer did not find any damage of the product.Device was functionally tested and leakage was observed through the string hole confirming the complaint.According to the procedure mp-208 revision 9, during the manufacturing, operator follow these guidelines to complete the manufacture process: 1.Insert the sleeve into the hub until the pickup tool touches the hub.2.Upon insertion, the glue is scraped to the outside of the hub, ready to be set by the uv light source.3.Place a small puddle of uv light cure glue on a disposable poly bag.4.Pull and hold the suture strings and place the hub into the hub gluing tool#: 164-017-b1.5.Apply the glue to the inside of the suture sleeve.6.Pick up a second dab of glue and place it on the top of the sleeve hole, between the suture strings.7.Hold the glued side towards the light source and the hub against the bottom of the light shade.8.Step on the activation pedal, exposing the uv light to the glue for at least 6 seconds.Wait a few seconds for the glue to set.9.Check the functionality of the suture mechanism by straightening out and closing the pigtail a few times.The string mechanism should work freely.Argon quality manger and area supervisor have been notified of this issue and training was provided to ensure operator understanding of the procedure and prevent this issue in the future.
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