The customer reported that an apnea alarm was not forwarded.According to the user, the patient had to be resuscitated and the device did not display an alarm and transferred to the other rooms/monitors.During a test later, the error could not be reproduced and the alarm (targeted apnea) was also forwarded to the other monitors.It is unknown if the device was in clinical use at the time of the event, no adverse event or patient harm was reported.
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A technical investigation could not be performed as the customer did not provide the correct requested logs to be reviewed.Several attempts were made to obtain the correct logs, but were not provided.Based on the information available the reported problem was not confirmed.Several attempts were made to obtain the correct log files for review, additional information regarding this case and patient condition, but the customer was unable to provided the requested information.In addition, the specialist nurse for anesthesia and intensive care medical device safety officer, medical device coordinator at the customer site, stated that they would close the case internally without identifying an exact cause.The customer considers the event not to be reportable as it was found that the alarm transmission from the affected bet to other bed was working as expected.
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