The reported event was confirmed however the cause was unknown.1 sample were confirmed to exhibit the reported failure.The device had not met specifications.The product was not used for patient treatment.The product caused the reported failure.Visual evaluation of the returned sample noted one opened (with original packaging), ureteral stent.Visual inspection of the sample noted the sealed pouch of the ureteral stent packaging was opened.The photo sample provided shows the sealed pouch of the ureteral stent opened.This does not meet specification inspection procedure which states "stent bags must be perforated and closed.No open bags are allowed".A potential root cause for this failure mode could be ¿inappropriate material thickness specified".The device history record was reviewed and found nothing that could have caused or contributed to the reported event.A labeling review was not performed because labeling could not have prevented the reported failure.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text: the actual/suspected device was inspected.
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