A device history record review could not be performed because the serial number was not received with the complaint.However, as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to the release of product.One physical sample was received at our decontamination lab.However, the used sample could not be forwarded to the manufacturing site for physical evaluation due to current customs policies.As a result, photos were instead taken of the sample by the decontamination lab and provided to the manufacturing site to aid the investigation.Upon a visual evaluation of the photos, the reported issue of port disconnected from the tube issue was not observed.Therefore, the root cause of the detached component could not be determined at this time; however, a y-port crack was observed.If the y-port was cracked in original package, it cannot be used by a doctor.Therefore, the crack could have occurred during use by an external force.The actual root cause of the y-port crack could not be determined.If additional information becomes available or the sample is received by the manufacturing site, the investigation will be updated accordingly.The manufacturing process of the y-port assembly, test, and inspection was reviewed and found that all tubes have been 100% tested and inspected.A corrective action is not applicable at this time.This complaint will be used for tracking and trending purposes.
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