On 11 feb 2022, a clinical operations manager reported there was a delayed mdn complication during the wear period and requested verification for any malfunction in transmitting on (b)(6) 2022.There was an event that occurred (b)(6) 2022 8:47 am est requiring mdn with transmission id (b)(6), but the transmission was delayed and received approximately 10 hours later for vt.Analysis of the gateway debug log revealed that the gateway experienced registration timeout logs due to poor cellular connections.Thus, gateway cell connections were delayed until good cellular reception was made available; attributing to the delayed episode transmission.The gateway was able to recover and continue normal operation clearing all backed up rpeaks through the server subsequently with last rpeak ackedid= 3282 (3282 is the last rpeak possible).No other performance or functional issues were found around the time of the alleged event nor the subsequent wear period.There is no indication there was any device malfunction (21 cfr 803) or ecg monitoring (42 cfr 410) deficiency that caused or contributed to this hospitalization.Loss of connectivity is a known inherent risk of the device.Zio at labeling contains the following warning: do not use the zio at on patients residing in areas with limited to no cellular reception.
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