Philips has investigated this complaint.According to the additional information collected, the system was in clinical use when the issue occurred.The philips field service engineer (fse) inspected the system onsite and confirmed that smoke was coming out.A review of the system log file analyses provided does not confirm smoke coming out of the review monitor.Upon functional testing, fse found smoke was coming out of the review monitor.After replacing the new monitor with a new vesa adapter on the boom, the system was returned to good working order.These codes were updated based on investigation outcome.The evaluation method code grid was corrected.
|