On (b)(6) 2023, the client called acorn stairlifts, inc.And communicated that her stairlift was rocking during with a j4 code.The stairlift was serviced on 1/5/2023.On (b)(6) 2023, the client called to communicate that her stairlift was intermittently stopping.In this communication, the client stated that her husband had fallen coming down the stairs with multiple items in his hands that included her cpap machine.His failed resulted in a broken rib and 10 staples and 20 stitches in his forehead.He had landed on the cpap machine when he fell.She stated that had the stairlift been working, he could have used it instead of walking the stairs.The acorn representative asked when this incident had occurred.She stated she believed it was (b)(6) but was not fully certain.She had called for service on (b)(6) and the service was scheduled for (b)(6) 2022.The acorn customer representative asked to speak with her husband to see if he could get a detailed account of the incident.His account: "we have a staircase that comes down and makes a sharp right hand turn and i was carrying the c-pap machine, the so-clean and a couple other things down.Somehow i missed a step on the turn and took a nose dive.".
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