This report is based on information provided by philips remote service engineer and schiller investigation team and has been investigated by the philips complaint handling team.Philips received a complaint on the tempus ls indicating that due to connection issues, defibration was delayed.Ls log shows pads on/pads off several times before defibration was done.The complaint was escalated for technical investigation and the device was tested and was found to be working fine.The team commented, that there might have been something loose on the defibrillator pads or the way they were placed.Findings from r&d are as follows: all other connections in the signal path are reliable.When a simulator is connected, this behaviour is not occurring.So it is related to the cable and the attachments of the pads in particular.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.The device was confirmed to be operating per specifications and no failure was identified.If additional information is received the complaint file will be reopened.
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