The device was returned to olympus.During the device inspection, the lens inside was damaged, causing no image.The illumination of the lg-fiber was insufficient.The direction pin (7034769) was missing and the outer tube with r-unit was skewed.The investigation is still in progress; therefore, the root cause of the reported defect cannot be determined at this time.However, if additional information becomes available, this report will be supplemented accordingly.In general, the customer is required to inspect the device for defects, check the function of all devices and have alternate equipment prior to use.Olympus will continue to monitor the field performance of this device.
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This medwatch is being supplemented with additional information obtained and the manufacturer's final investigation results.During their inspection, the sbc found the following: 1.The lens inside was damaged, causing no image.2.The illumination of the lg fiber was insufficient.3.The direction pin (7034769) was missing.4.The outer tube (with r-unit) was skewed.The identified fault patterns are most likely attributable to the use of excessive force by the customer.A manufacturing and quality control review was performed for the affected serial number without showing any non-conformities or deviations regarding the described issues.
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