A getinge field service technician (fst) was sent for investigation and repair on 2023-01-30/24 and 2023-02-02.The no part was replaced.The flow/bubble sensor was cleaned by the fst.The fst performed safety, calibration, and functionality checks to factory specifications.All function tests are passed.A follow-up medwatch will be submitted when additional information becomes available.
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It was reported that the flow/bubble sensor displayed an error message, air was detected and caused a pump stop.The failure occurred during treatment.The cardiohelp was exchanged.A getinge field service technician (fst) was sent for investigation and repair on 2023-01-30/24 and 2023-02-02.The failure could not be reproduced.The affected flow/bubble sensor was cleaned by the fst, as there was dried blood on the sensor.There were no visible damages on the flow/bubble sensor or its cable.The fst performed safety, calibration, and functionality checks to factory specifications.All function tests are passed.The logfile analysis shows that on the date of event the error message "arterial bubble sensor defective" and "arterial bubble sensor disconnected" were displayed multiple times.The most probable root cause could be the dried blood which disturbed the reading of the flow/bubble sensor.However, according to the risk file of the cardiohelp device the following root causes can lead to the reported failure: bubble intervention not working/wrong information due to: - wrong bubble sensor information.- influence due to other ultrasonic devices.- bubble sensor disturbed.According to the instructions for use (ifu) of the cardiohelp (chapter 10 cleaning and disinfection) the cables and the whole device should be cleaned after each use to remove soiling or residual blood.Furthermore in chapter 5.3 connecting the sensors it is stated that the sensors must be kept clean.The device was manufactured on 2021-10-01.The device history record (dhr) of the cardiohelp device was reviewed on 2023-02-08.There is no indication that manufacturing issues occurred, thus production related influences are unlikely to have contributed to the reported failure.Based on the results the reported failure "flow bubble sensor defective" could be confirmed, but was not related to a device malfunction.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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