Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the software was stuck.The fse performed the troubleshooting and found that the "post frontal ip-pc image disk 1" had failed.Checked cable connections on ippc and found them to be in good condition, checked os and image disks on ippc, bypassed image disk 1 and found it to be in bad condition, verified image store data consistency and database consistency, and found them to be in bad condition.The fse replaced the image disk and recreated the database.After the replacement of image disk and recreating the database, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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