Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the c-arc was running in certain angles and does not stop.Upon functional testing, the fse determined that the geometry control panel was defective and joystick was stiff on one side.As a part of repair activity, the fse replaced the geometry control panel.After replacement, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
|