Updated fields: b4, d9, e1(site country), g3, g6, g7, h2, h3, h4, h6 (type of investigation, investigation findings, component codes and investigation conclusions), h10, h11.Corrected fields: d5, e1(initial reporter, event site email), g2.A getinge field service engineer (fse) found 2 bend male connector pins on the front end pcb and replaced front end board.The bent connector pins was caused by fse during reassembly do to a misalignment when re seating the front end pcb.Rebooted b.17 software and calibrated.Functional tested without any further failures or issues.Cardiosave iabp pm services completed.Full pm, safety, calibration, and functionality checks to factory specifications.Released to customer and cleared for clinical use.The defective components were received for further investigation.The failure analysis and testing department inspected a front end board, and notice that the j11 pins were bent and can't make contact with the main board.No further test can be done due to the pins being bent.Retaining the front end board in the failure analysis and testing department per procedure.The non-conformances with the returned components were confirmed.However, the root cause or the most probable root cause is impossible to define.
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