Details of the complaint: the biomedical engineer (bme) reported that when the unit powers on they could only see the backlight and not the actual screen.The bme does not know if the unit was in paitent use or not.Investigation conclusion: the customer ordered parts to repair the device on their own.The device has been in service since (b)(6) 2009.A review of the history of the serial number identified no similar events.Based on the available information, a definitive root cause could not be identified.A defective display can be caused by electronic failure, power surge, physical damage, and wear and tear.The reported issue has only been a single occurrence on the device.The issue could be resolved by replacing the malfunctioning part.Corrected information: h6 medical device problem codes revised from 2880, 4032 and corrected to 3005, 1184, 1183.Both b5 and h10 narrative have been corrected from the following: the biomedical engineer (bme) reported that the bedside monitor (bsm) is constantly rebooting with a blue error.The bme does not know if the unit was in paitent use or not.Corrected to: the biomedical engineer (bme) reported that when the unit powers on they could only see the backlight and not the actual screen.The bme does not know if the unit was in paitent use or not.
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