The device was returned to olympus.The investigation is still in progress; therefore, the root cause of the reported defect cannot be determined at this time.However, if additional information becomes available, this report will be supplemented accordingly.In general, the customer is required to inspect the device for defects, check the function of all devices and have alternate equipment prior to use.Olympus will continue to monitor the field performance of this device.
|
This supplemental report was submitted to provide the results of the evaluation and investigation.The physical evaluation confirmed the customer¿s reported problem, the light guide lens coverglass is broken.The inspection also noted the following (non-reportable defects): the serial number is faded and scratches on the eyepiece.The review of the device history records for the affected lot or serial number without showing any non-conformities or deviations regarding the described issue.The device was manufactured according to valid instructions and met all specifications.The cause of the reported event cannot conclusively be determined; however, the cause is potentially due to excessive stress/force applied to the device.Olympus will continue to monitor complaints for this device.
|