The complaint could be confirmed, since the information for evaluation matches the alleged failure, although the product wasn't returned for evaluation.Medical profession reviewed the received information and noted: the tibial component looks intact.However, like reported by the hcp with the pretty large cysts a loosening can not completely be excluded.The pe can not be assessed directly, but it seems to be in place and there is no clear evidence of breakage.The talar component then looks intact without relevant signs of loosening.A review of the device history was not possible because the lot number was not communicated.No corrective actions are required at this time.A review of the labeling did not indicate any abnormalities.Indications of material, manufacturing, or design related problems were unable to be identified as the catalog number and lot number were not communicated.Based on investigation, the root cause was attributed to a patient factors issue.If the device is returned or if any additional information is provided, the investigation will be reassessed.
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