The customer reported that higher than expected vitros ckmb results were obtained from two different correlation patient samples using vitros ckmb slide lot 4910-0250-9984 on a vitros 5600 integrated system, when compared to results obtained using an alternate vitros ckmb slide lot.The assignable cause of the event is unknown with the information provided.A vitros ckmb slide lot 4910-0250-9984 performance issue did not likely contribute to the event as historic quality control results were acceptable.In addition, continual tracking and trending of complaints has not identified any signals that would point to a potential systemic issue with vitros ckmb slide lot 4910-0250-9984.No diagnostic within-run precision testing was performed to assess the performance of the vitros 5600 integrated system, however, since quality control results were acceptable using two different vitros ckmb reagent lots, it is unlikely the vitros 5600 integrated system contributed to the event.The customer provided no information concerning sample processing or handling of the correlation samples.Therefore, pre-analytical sample processing could not be ruled out as a contributing factor, as it was not possible to establish if the customer was following the sample collection device manufacture¿s recommendation for sample centrifugation and cellular debris, due to poor sample preparation, was potentially present in the affected sample, although this could not be confirmed.
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